I've legit been getting harassed by this vendor since Thanksgiving day. She started off by calling me multiple times back to back and left voicemails each time she called because I didn't answer. So then, she sends me a message via Ali Express, which I replied to. Basically, we went back and forth for a while. I definitely made it known that I didn't appreciate being harassed on Thanksgiving and she did she apologize or even acknowledge it? Definitely not. She went right back to trying to convince me to change my feedback from 3 stars to 4 or 5 stars.
She wanted me to change the feedback in order for me to receive a refund ($80) or 3 new bundles of hair. I told her that I'm not changing the feedback on the hair that I already have because that would be lying. If she would have sent the hair and it was better quality hair, then I would have easily and quickly changed it to 4 or 5 stars. I've seen plenty of YouTube videos and feedback saying that a vendor told them they would send them a refund or replacement hair once they changed the feedback and they ended up receiving nothing.
Since Thanksgiving day (November 27), I've received:
- 16 emails from her to my personal email address (not through Ali Express)
- 8 voicemails (I don't know how many calls because I've blocked the number she was calling from)
Since my last response via Ali Express on November 29, I've received:
- 21 messages
- 1 text message
Would I recommend this hair? Absolutely NOT. The hair itself wasn't that bad besides the fact that it shed a lot (honestly, I'm surprised there's still hair left in the weft, I will definitely be sealing my wefts from now on..from any company), and the fact that there was hair dye constantly running every time I wet the hair. It was the customer service that did it in for me. I'm so big on customer service. Ali Moda has the worst customer service I've encountered in a few years from any company. I appreciate them trying to correct the issue I was having, I really do. But, you just don't bombard me with phone calls, emails, voicemails and messages when I tell you I'm not changing the feedback before I get the refund or new hair.
Just in case you were wondering, NO I did not accept the refund or the new hair. I want nothing else to do with them quite honestly.
Overall rating: 4/10
**I have a few pictures up on my Instagram ( tyeshee ) if you want to see this hair curled, straight and in it's natural wave pattern.